Product designer · experience architect · 14 years

Complexity isn't the enemy. Friction is.

I start with the right questions and hold the through-line: a vision that keeps people, business, and systems aligned. That's how something complex ends up feeling simple, for the people using it and the people building it.

Open to senior, lead, staff, and principal design roles at AI and enterprise companies

ExperienceWhere I have been

SalesforceSalesforce
Lead Experience Architect, GM Global Service Platform (2022–2026)
JP Morgan
Design Lead, VP, centralized CMS for 200+ financial products (2021–2022)
myQ / Chamberlain
Lead UX Architect, global IoT ecosystem, 15M+ users (2017–2021)
Ford.com
UX Architect, first responsive navigation + Build & Price, 100+ markets (2014–2017)
University of Michigan
Human-Computer Interaction, College of Engineering
Focus
Human-AI, enterprise SaaS, 0→1, IA, design systems, service design

Selected workA few that show the range

SalesforceGM
Flagship · Salesforce for GM
GM Global Service Platform
How we helped 19,750+ advisors and dealers serve millions of customers, so no customer ever repeats their story.
Lead Experience Architect2022–2026
AIEnterprise SaaSService DesignGlobal
40%
faster case resolution
Human-AI · self-initiated
Prompt design is design work
How I made AI a real design collaborator on a full engagement, without letting speed outrun the judgment.
Design Lead16-slide prototype
AIInformation Architecture0→1
3 days
full engagement
myQ
0→1 platform · Chamberlain
myQ Community Platform
How I gave community managers and residents one clear platform, with setup in minutes instead of days.
Lead UX Architectled 2 designers + a BA
Enterprise SaaSIoT0→1Information Architecture
12 → 1
billing plans

More case studies across AI, enterprise SaaS, IoT, and automotive on the work page →

How I work

I start with the why. Once the team understands it, they align.

Read how I work →

TestimonialsWhat it's like to work with me

Recommendations from the people I have worked for and alongside.

Ghazi is an exceptional user experience architect. He applies his knowledge skillfully to define the problem and craft a solution that meets the customer need, and his ability to articulate the right UX insights brought the reasoning that really explained the "why" in our work.

Michael Propp
Michael Propp
Director, UX

I directly managed Ghazi on one of the most complex, large-scale enterprise transformation programs of my career. He owned the UX strategy for the most demanding work-streams end to end, and I never once had to worry about his delivery. He doesn't just solve problems, he elevates them. Any leader would be lucky to have him.

Subhayan Deb
Subhayan Deb
Digital transformation leader · directly managed Ghazi on the program

His talent does not stop at wireframes; it extends into comprehensive user stories and deep analysis of usability data. His mixture of strategic thinking and workflow interpretation makes him a valuable member of any team.

Ken Stock
Ken Stock
VP, Creative Director · Embark Digital
More recommendations on LinkedIn →

Let's talk

I am looking for senior, lead, staff, and principal design roles, especially at AI and enterprise companies. If that is you, I would love to hear about it.

Email me LinkedIn Resume