Selected workThe case studies
Flagship · Salesforce for GM · 2022–2026
GM Global Service Platform
How we helped 19,750+ advisors and dealers serve millions of customers, so no customer ever repeats their story.
40%
faster case resolution
Human-AI · self-initiated
Prompt design is design work
How I made AI a real design collaborator on a full engagement, without letting speed outrun the judgment.
3 days
full engagement
0→1 platform · Chamberlain
myQ Community Platform
How I gave community managers and residents one clear platform, with setup in minutes instead of days.
12 → 1
billing plans
Automotive · responsive
Ford Build & Price
How I let global shoppers build any vehicle on any device, then arrive at a dealership with their vehicle priced and ready to test drive.
3
markets tested
Automotive · IA
Ford.com Global Navigation
How I helped global buyers find the right car faster, by organizing Ford.com around how people shop, not how Ford is built.
15 → 7
nav elements